The staff was made aware that my visit was for medical purposes and was very accommodating with my room location and my request. I would recommend that the hotel install a microwave inside the rooms. My only complaint was the young lady at the front desk. When checking in, she was not helpful to her coworker or me, and when checking out today, I asked for my receipt she replied that she would email it, and three hours later, there was no email or receipt. I had to call her again for my receipt. Again, she replied that she would send it to me confirming my email address. I called at 12 am. on the 26th and spoke to a gentleman at the front desk. I explained that I never got my receipt, and he was able to help with emailing me my receipt.in addition, most Holiday Inn Express offers complentary breakfast, but this one doesn't, although I thought it did when I made my reservation on Booking.com.
Mary
luty 2025
The front desk staff were so nice! Anything we needed it was always a yes and they were glad to help. The breakfast was decent. One day the French toast was burnt on one side , but they had a variety of items ( Pancakes, French toast,bacon, ham,sausage, muffins, cereal, fruit, donuts, bagels,toast) Had a few types of juices. It is in walking distance of Citizens Bank Park, Lincoln Financial Field and Xfinity LIVE! However, one of the streets that we had to walk down was pitch black with a fence lined with bushes so I was a little uneasy walking that at 10PM . We walked to and from the stadium the first night ,but opted for a Uber the other nights. There are Ubers everywhere after the games so there is not an issue with ever getting a ride. The walk is about 20-30 minutes. A little over a mile. I do not suggest doing this if you have any issues walking . The shuttle bus drivers were very nice . We did not have any issues getting picked up from the airport or going back. Carry cash for a tip though.
Carrie
wrzesień 2024
Locations was great!! Right off route 76 as we traveled from Nj made it super easy and from the lines in the front desk I was sure the airport was close by as well. The chef made us some amazing food and prices were super reasonable for a city. During these hard times I would like to say thank you to the staff for doing a incredible job! We stayed at the hotel a few years back for a game and let me tell you the renovations are out of the world!! The rooms were great (we had a nice city view as well) the stand up showers are so useful. Can’t wait to make another trip to Philadelphia!!!
Lexis
luty 2022
I could tell this was a brand new hotel, everything was pristine and the lobby had a great cozy rustic feel that i loved. Rooms were exactly like the pictures, and most importantly bathroom was clean and in order I was traveling with small children and the staff was super accommodating and helpful, we had come back late from the city and were able to provide us food late night. Very close proximity to wells fargo center Parking was easy, however build in a few extra minutes to get your car as it gets crowded
Jackson
luty 2022
Location was excellent only a one mile walk to stadiums. Valet parking was a plus, friendly, helpful and courteous . The staff at the front desk and bar were also friendly, helpful and courteous.
Gayle
sierpień 2024
The rooms were perfect. The view from the window at night was beautiful. The room was clean and neat. Our television worked, and this was based on the reviews I read, that the Wifi was not great. The elevator was clean fast. The staff was exceptional, even down to the parking lot attendant. The valet parking was great and the valet personnel was very informative and we were able to find the places we wanted to eat because of their direction. We were there for our nephew's funeral and the hotel was close to everything and 15 minutes from we had to go. The area felt safe.
Brown
październik 2023
The staff were polite, caring, and accommodating. We had an excellent dinner on our first night. We were in town for my daughter to have a major surgery to repair her wrist following a fall on ice, so it was a stressful time. The staff made us feel welcome and safe.
Melisa
luty 2022
Inside of the hotel looked classy and clean. The room I stayed in was cute and modern. It was clean and I had no complaints about the room.
Brittany
listopad 2024
Our trip was for an engagement my girlfriend didn't know about. The staff was friendly and great. They even left a gift in our room at no charge to say congratulations.
Hedrick
luty 2022
Room was very clean and comfortable. Hotel lobby was very clean too. There was a lot of construction around the neighborhood, and that was not pleasant, but once inside it was very nice. Great continental breakfast, but a bit pricy. Very close the the arena.
Cyd
wrzesień 2024